This website is operated by Fashion Frenzy Enterprises. Throughout the site, the terms “we”, “us”, and “our” refer to Fashion Frenzy Enterprises. By using our website and making purchases, you agree to all terms, conditions, policies, and notices outlined here.
We are committed to customer satisfaction and have implemented a fair and flexible return and refund policy.
Return Policy
The product will be returned and replaced within 7 working days
To be eligible for a return, your item must:
Be in the same condition as received – unused, unwashed, and with original tags and packaging.
Be accompanied by a valid proof of purchase (order ID/email confirmation).
To initiate a return, please contact our Customer Service Team at:
info@fashionfrenzyenterprises.shop
Once your return request is reviewed and approved, we’ll share instructions on how and where to send your package.
Cancellation Policy
Order cancellations are accepted within 7 days of placing your order, provided the item has not yet been shipped.
If the order has already been processed or dispatched by the vendor, cancellation may not be possible.
Damaged or Defective Items
If you receive a damaged or defective product, please notify our Customer Service Team within 7 days of delivery.
After verification by our quality team, we will arrange for a replacement or issue a refund, depending on availability and the nature of the defect.
Not as Described / Wrong Item
If the product you received is not as described, or doesn’t meet your expectations, kindly report it to us within 7 days of receiving the item.
Our team will review the issue and offer a suitable resolution, which may include a return, exchange, or partial refund.
Manufacturer Warranties
If the product comes with a manufacturer’s warranty, please contact the manufacturer directly for claims, support, or replacement under warranty terms.
Refunds
Refund it will be issued and credited in 7 working days to your same payment method.
Please note:
It may take additional time for your bank or credit card company to process and post the refund to your account.
Shipping costs (if applicable) are non-refundable.
Contact Us
For questions about returns, cancellations, or refunds, please contact us at:
info@fashionfrenzyenterprises.shop
Thank you for shopping with Fashion Frenzy Enterprises. Your satisfaction is our top priority!